Privacy Policy
1. Introduction
At Sandbank Restaurant, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (phone number, email address)
- Reservation preferences and dining history
- Dietary restrictions and allergies
- Payment information (processed securely by third-party providers)
- Special occasion information
2.2 Non-Personal Information
- Website usage data and analytics
- Device information and IP addresses
- Browser type and operating system
- Pages visited and time spent on our website
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your reservations
- Providing personalized dining experiences
- Communicating with you about your visit
- Sending promotional materials (with your consent)
- Improving our services and customer experience
- Complying with legal obligations
- Maintaining food safety and allergy records
4. Information Sharing
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Reservation management systems
- Email marketing services
- Website analytics
- Customer feedback platforms
4.2 Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our customers or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure servers and databases
- Regular security audits
- Staff training on data protection
- Access controls and authentication
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Reservation data is typically retained for:
- Active customer records: 3 years
- Payment records: 7 years (for tax purposes)
- Marketing preferences: Until you opt out
- Allergy information: 2 years after last visit
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
- File a complaint with supervisory authorities
To exercise these rights, please contact us using the information provided below.
8. Cookies and Website Usage
8.1 Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
8.2 Types of Cookies
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand website usage
- Marketing cookies: Used for targeted advertising
You can manage your cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Marketing Communications
We may send you marketing communications if you have consented to receive them. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your preferences in your account
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting. We will notify you of significant changes by email or through our website.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +65 6688 8888
- Address: 1 Marina Bay Sands, Level 57, Singapore 018956
- Data Protection Officer: [email protected]